Knowing how many profile views you get can help you monitor your growth on Tiktok. If everything is running smoothly, you should get to see profile views from the past 30 days. However, some people are unable to see these profile views, leading them to wonder, “Why can’t I turn on profile views on TikTok?”
Whether you are unable to see who viewed your profile at all, or are seeing inconsistent profile views appear, we can help you turn on profile views.
Reasons Why Profile Views Are Unavailable
There are several reasons why you may not be seeing profile views for your TikTok. These include:
- Being under the age of 16
- Having 5,000+ followers
- Running an outdated version of TikTok’s app
- Experiencing a faulty or intermittent internet connection
- TikTok’s app suffering from in-app glitches or technical issues
- Having a cache build-up for the TikTok app on your phone
- Using third-party apps for TikTok
Once you have identified the likely culprit and answered the question, “Why can’t I turn on profile views on TikTok?” it will become easier to resolve your issue.
Understanding Profile Views
It also helps to understand what TikTok counts as a profile view, as well as the length of time a profile view stays registered. A profile view is counted whenever another user accesses your TikTok profile page. Views will not be registered if you are viewing your own profile, or if someone searches for your profile but does not follow through to get to it.
A profile view is visible within a user’s analytics for 30 days. This means all recorded profile views will be visible for the previous 30 days. Any views that occurred prior to 30 days will not be included or viewable. Currently, there is no way to know the lifetime view count of visits to your profile.
You will also need to give it some time before the most recent profile views appear within your analytics. It will take around one hour before a profile view is recorded. This is done by design by TikTok for the purpose of protecting user privacy and preventing spam traffic on the platform. This also means that if you are having trouble seeing your profile views, give it an hour before troubleshooting.
How to See Profile Views on TikTok
If you find yourself unable to see profile views, you can start troubleshooting. Try the following methods for turning on profile views on your TikTok account:
Restart TikTok
The solution may require you to just start the TikTok app. This often resolves glitch-related reasons as to why users cannot see profile views for their accounts. To restart the app, do the following:
- Close the TikTok app (make sure you close it and not just minimize it)
- Wait approximately one minute to allow the app to reset
- Öffnen Sie die TikTok-App
- Tippen Sie auf Ihr Profilbild and look to see if profile views are displaying
If the issue was a simply technical glitch, you should now be able to see profile views to your account.
TikTok aktualisieren
Your issue may lie in your version of the TikTok app being out of date. This can cause profile views to not show up properly. To update the app, do the following:
- Open the Google Play or App Store auf Ihrem Telefon
- Look for TikTok and see if an Update is available
- Tap on the Update button to begin downloading and installing the latest version
After you have successfully updated the app, open it and view your profile. You should see the views you have been getting if the issue was an outdated app.
Inspect Your Internet Connection
An intermittent, slow, or faulty internet connection could prevent your profile views from displaying. To see if it’s your internet connection causing the issue of not seeing profile views, take the following steps:
- Disable the WiFi and cellular data auf Ihrem Telefon
- Wait 60 seconds
- Enable your WiFi and cellular data
- Öffnen Sie die TikTok-App and check if you see profile views
Notiz: You can also solely have WiFi enabled or cellular data turned on. This is because one internet connection may be faster than the other. If your issue was being caused due to your internet connection, these steps should have resolved it.
Clear the Cache
The app data and cache contain numerous files that build up over time to help optimize the app and user experience. However, if the cache becomes too large, you will see the opposite effect occur. Clearing the cache and app data involves doing the following:
- Open the Settings auf Ihrem Telefon
- Go to the Apps section and find TikTok and tap on it
- Find the Storage Usage area that contains the Cache and App Data options
- Tap on Clear Cache or Clear Data, or both depending on your device settings
- Restart TikTok and head to your profile
Once you have cleared the cache and app data, you should be able to see profile views if this was the issue.
Delete & Reinstall TikTok
Sometimes it will require deleting and reinstalling the TikTok app in order to resolve the issue of not seeing profile views. To do this, take the following steps:
- Press and hold the TikTok app from your home screen
- Tap to confirm you want to delete the app
- Head to your device’s app store and search for TikTok
- Reinstall the app auf Ihrem Telefon
- Öffnen Sie die TikTok-App and go to your profile to see if you have profile views visible
If this method worked, you will get to see profile views for your account.
Contact TikTok’s Support Team
If you have exhausted all of the options above, your last chance to resolve the issue of missing profile views is to contact TikTok’s support team. Here is what you should do:
- Öffnen Sie die TikTok-App auf Ihrem Telefon
- Gehen Sie zu Ihrem Profil by tapping on the icon in the bottom-right of the screen
- Tippen Sie auf Einstellungen
- Tap on Report a Problem
- Identify the most relevant category that matches the issue you are facing
After you have contacted TikTok’s support team, you should receive a response within a few days.
Fazit
The answer to the question, “Why can’t I turn on profile views on TikTok?” can be an aggravating one, especially if you want to see key account analytics. After troubleshooting using the methods we shared above, you will have most likely resolved your issue. In the event that you were unable to, you can always contact TikTok’s support team and they will be able to assist you.
