How can we help?
Most questions are answered right here. If yours isn't, our team is at the bottom of the page.
Where is my order?
Please allow up to 24 hours.
Delivery usually starts within a few minutes and arrives gradually so it looks natural.
Paid
Your order number is in your receipt email.
Started
Usually within a few minutes. The first ones appear and the count keeps climbing.
Complete
Within 24 hours. If you ordered less than a day ago, it is still on its way.
Still nothing? Please check the following:
Your account is public
Followers, likes and views can only be delivered to a public account. Open Instagram, go to Settings, then Account privacy, and make sure Private account is switched off. Once the account is public, your order carries on by itself.
The post is up and its likes are visible
Likes, views and comments need a post that is live with its like count visible. If you hid the like count or archived the post, make it visible again and the delivery continues.
The username is right and unchanged
Compare the username on your receipt with your profile. If you changed your username after ordering, or there is a typo in it, contact us with your order number and we will point the order at the right account.
The post isn't restricted
Instagram sometimes limits or removes a post that goes against its guidelines, and a restricted post cannot receive engagement. If your post was limited or removed, contact us and we will sort it out.
It says "failed" but I was charged
A failed order is not charged. If your bank shows the amount, it is usually a temporary hold that disappears within a few days. If it settles and you have no receipt email, send us the date of the payment and the last four digits of the card and we will trace it.
My followers dropped
We refill them for free for 30 days.
Refills run automatically every 24 hours whenever our system detects a drop. If you added the extended refill, this runs for 90 days.
Why counts drop at all
Instagram removes accounts it considers spam or inactive from time to time, and follower counts drop all across Instagram when that happens. Sometimes it touches our customers, sometimes it doesn't. If you see a drop within 30 days of your purchase, we refill it for free.
Turn refills off
If you no longer want refills on your account, email support@buzzoid.com with your order number and we will switch them off.
Refunds
Contact us within 30 days and we will make it right.
In most cases a refill solves it. Refunds are subject to our Terms of Service and are not guaranteed. Approved refunds take 7 to 10 business days to reach your bank.
Read the refund terms
Still need help?
Our team is here 24/7. Keep your order number handy, it's in your receipt email, and we can look into your order right away.
More questions
I did not receive my order, what do I do now?
Please ensure the following criteria are met before placing an order to secure a successful delivery.
- Your Instagram account is set to public.
- You have typed in the correct Instagram username.
- You have not changed your Instagram username before the order’s completion.
- The account or post, still exists and has not been deleted.
- The video follows Instagram’s guidelines and has not been restricted or removed.
- Allow 24 hours for completion of order delivery.
If you have experienced an issue with the delivery of your order, please contact our support team for assistance at support@buzzoid.com
Why are my followers dropping?
Occasionally Instagram will delete accounts that users mark as spam. This causes follower counts to drop all across Instagram. Sometimes it impacts our customers, sometimes it doesn't. If you experience drops within first 30 days of your purchase, we will happily refill your followers in accordance with our free refill policy.
I no longer want the followers I purchased, can they be removed?
All followers delivered are real from genuine Instagram accounts. Due to this benefit our team cannot transfer or remove followers once they are delivered.
As the Instagram account owner, you may remove selected followers from your follower list by blocking each individual user.
How do I stop follower replenishment?
If you no longer wish to receive replenishment to your account, simply let us know by emailing our team at support@buzzoid.com
How often does replenishment occur?
Replenishment will be delivered to your account once every 24 hours, whenever a drop is detected by our system.
How many followers can I buy?
You may buy Instagram followers as many times as required as long as your orders do not surpass 100,000 followers within a 30 day time frame.
How many likes can I buy?
You may buy Instagram likes as many times as required as long as your orders do not surpass 100,000 likes within a 30 day time frame.
What is your refund policy?
If you have issues with the delivery or quality of our Instagram likes, followers, views, or comments services, contact our customer support within the first 30 calendar days from the date of the initial purchase. We'll do our best to resolve the issue.
Refunds are subject to our Terms of Service and are not guaranteed. In cases where a refund is approved, it generally takes 7-10 business days to process, depending on your bank's processing times.
What are acceptable methods of payment?
You can pay with a debit or credit card, Apple Pay, Google Pay, or crypto. Cards accepted at this time are Visa, Mastercard, American Express, Discover, JCB and UnionPay. Subscriptions can be paid with a card, a saved card, or Apple Pay.
How do I pay if I do not have a credit card?
If you do not have a credit card, you can pay with a debit card, Apple Pay, Google Pay, or crypto. A prepaid card works too.
Do you accept PayPal?
Buzzoid no longer accepts PayPal as a payment method. You can pay with a debit or credit card, Apple Pay, Google Pay, or crypto. However, If you would like to continue using PayPal’s digital wallet, PayPal offers the PayPal Prepaid Mastercard which you can refill using the funds from your PayPal account.
My credit card was declined, what do I do now?
When a credit card is declined, our leading recommendation is to contact you bank for more assistance as they may have more insight into what may be causing the issue.
If you have no luck resolving the issue with your banking institution, please contact our friendly support team at support@buzzoid.com