Home / Blog / Instagram Tips / Why Can’t I Send Messages on Instagram?

Why Can’t I Send Messages on Instagram?

Published June 19, 2024

If you’ve ever found yourself unable to send messages on Instagram, you’re not alone. It can be frustrating when you’re trying to communicate with friends or respond to flowers, and suddenly your DMs aren’t working. Let’s go over some of the common reasons why you might be having trouble sending messages on Instagram and what you can do to fix it.

Common Reasons You Can’t Send Messages on Instagram

There are several reasons why your messages might not be sending, here are some of the most common.

Top Reasons Your Messages Aren’t Sending on Instagram

  • Internet Connection Issues: One of the most common reasons you can’t send messages is a poor internet connection. Whether you’re on Wi-Fi or cellular data, a weak connection can prevent messages from going through.
    • Solution: Check your internet connection. Try switching between Wi-Fi and mobile data to see if it improves.
  • App Glitches: Sometimes, Instagram itself can have glitches. Bugs or temporary issues with the app can interfere with sending messages.
    • Solution: Try closing and reopening the app. If that doesn’t work, try updating the app. Sometimes all you need is an update to get messages working again.
  • Account Issues: If your account has been flagged for spamming or violating Instagram’s community guidelines, you might be temporarily restricted from sending messages.
    • Solution: Review Instagram’s community guidelines to ensure you’re not violating any rules. If you believe your account was flagged by mistake, you can contact Instagram support for help.
  • Server Problems: Sometimes, Instagram’s servers might be down or experiencing issues, affecting various features including messaging.
    • Solution: Check if Instagram is down by visiting a site such as DownDetector. If it’s a widespread issue, you’ll have to wait for Instagram to fix it.
  • Outdated App: Using an outdated version of Instagram could be the reason that you can’t send messages.
    • Solution: Head to the app store and make sure your app is up to date.
  • Blocked by the User: If you’re trying to message someone who has blocked you, your messages won’t go through.
    • Solution: There’s not much you can do if someone has blocked you. You’ll need to respect their privacy.
  • Privacy Settings: If the person you’re trying to message has strict privacy settings, you might not be able to send them a message unless they follow you back.
    • Solution: Make sure you’re following each other, or ask them to adjust their privacy settings if they’re open to messaging with you.


If you’re still having issues, here are some tips for troubleshooting.

Troubleshooting Instagram Direct Messages

  • Restart Your Device: Sometimes, a simple restart of your phone or tablet can resolve temporary glitches.
  • Clear Cache: If you’re using an Android, you can clear the app’s cache from Settings.
  • Reinstall the App: If all else fails, uninstall Instagram and then reinstall it. This can help resolve more persistent issues.
  • Check for Updates: Regularly updating your app ensures you have the latest features and bug fixes.


Not being able to send messages on Instagram can be frustrating. The good news is most issues can be resolved with a few simple steps. If troubleshooting the issue doesn’t help, contact Instagram support to resolve the problem.

Grow your Instagram
with Buzzoid

Learn more
Written By:
Jessica is a writer who specializes in social media, marketing, and digital strategy. She is a graduate of Antioch College and earned her MBA at Boston College’s Carroll Graduate School of Management, specializing in STEM Management. Her work has been published in numerous academic journals and mainstream publications. She lives in New England with her husband, two children, and three dogs.
You may also like:

Want to grow your Instagram faster?