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TikTok Won’t Load – 7 Troubleshooting Tips

Published August 10, 2023

TikTok is a popular video-sharing platform that has taken the world by storm. With its short-form lip-syncing videos, it’s no wonder it has become a favorite among people of all ages. However, like any technology, TikTok can sometimes run into problems.

If you’re experiencing issues, there are a few things you can try to get the app back up and running. In this post, we will share with you 7 ways to fix an unresponsive TikTok.

Restart Your Device or the App

The first step in troubleshooting is to restart the app. But instead of simply pressing the home button on your phone, ensure the app is completely closed before relaunching it. You can also try restarting your mobile device.

Check Your Internet Connection

Next, you could examine your internet connection. That is because the app might crash or fail to load if your connection is poor. Therefore, ensure that your internet is stable and strong.

For instance, try moving closer to your router, reconnecting, or connecting to a new network. Perhaps you can even switch to mobile data for the time being. Or you can run an Internet speed test to help uncover the problem.

Check for Updates

Another common issue is the app being out of date. To avoid this, make sure you have the latest version of TikTok installed on your device by regularly downloading and installing any available updates.

On an iPhone or iOS device, you can do this by searching for TikTok in the App Store. The option to update will be available in the app’s description.

On Android devices, open the Google Play Store and select Manage app and device. Select Updates and scroll down until you find TikTok. If you can’t see it, you probably have the most recent version.

Clear the Device Storage

If none of the above worked, then the next step is to check your device to see whether you have enough storage space. TikTok needs a specific amount of capacity to operate. Thus if you have minimal storage on your device, the app cannot work properly.

Clear the Cache and App Data

Clearing data and cache can often help you fix lagging, freezing, or app crashing. To do that, simply follow these steps:

1. Click Profile in the lower right corner.

2. Click the top-right 3-line icon.

3. Select Privacy and Settings.

4. Select Free up space.

5. Then click the Clear option next to cache.

If you’re using TikTok on a PC, clear the cache in your browser as well.

Ensure TikTok Is Still Running

It’s also possible that there is a problem with the app itself. To verify, use DownDetector as it offers detailed data on the most frequently reported issues daily. In case the app is down, it’s best to contact TikTok’s customer support team. They will be able to provide you with more information about the issue and help you resolve it.

Delete and Reinstall

If everything else fails, it might be good to delete and reinstall TikTok. This little action can occasionally resolve any underlying app problems. However, remember to back up any crucial videos or data before removing the app.

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Written By:
AUTHOR & EDITOR-IN-CHIEF
Jessica is a writer who specializes in social media, marketing, and digital strategy. She is a graduate of Antioch College and earned her MBA at Boston College’s Carroll Graduate School of Management, specializing in STEM Management. Her work has been published in numerous academic journals and mainstream publications. She lives in New England with her husband, two children, and three dogs.
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